1. RM20 Flat Rate for delivery service, which available throughout Klang Valley. Balloon Buzz operates daily from 10.30am - 6pm (might change during public holiday or MCO).
2. Helium balloons delivery is only available within Klang Valley and will be made via dispatch service. Your order will be delivered on your selected delivery date and time slot. However, please allow an extra window for time discrepancies due to traffic condition and weather changes.
3. RM20 door to door delivery applies to 30 helium-filled 12-inch latex balloons or equivalent.
This is a safe carrying capacity for 1 normal sedan car.
We will contact you should orders received require more than 1 standard sedan car.
4. If balloons are delivered to the wrong address or the recipient is unavailable, the balloons will be sent to the nearest Balloon Buzz store. Recipients will have a window of 5-hours to collect their order before the shop closes. The balloons can be redelivered for an additional RM20.
5. While we make every effort to ensure all 12 shops are fully stocked, we may sometimes run out of popular colors due to sudden demand.
If your order is affected, we will contact you to discuss alternatives.
6. For self pick up locations, you may check our store location & opening hours at https://balloonbuzz.com/pages/balloon-buzz-party-supplies-locations .
7. If you would like to change your delivery / self pick up date and time, please contact us via email @ firstname.lastname@example.org or via whatsapp @ 014-2612 246.
As long as the balloons have not been inflate with helium gas or air, we will always be happy to refund the payment back to you.